Returns & Exchanges

Welcome to Ekesvara. While it is our genuine endeavour to craft the highest quality pieces and ensure flattering silhouettes, we recognize that fabric preferences and body fits are personal to each woman. Every creation is hand-checked through multi-stage Quality Audits before departure.

Because our garments celebrate traditional artisanal craftsmanship, handloom weaves, and natural block prints, slight variations in weave texture, subtle print placements, or dye tones are authentic characteristics of handmade elegance rather than imperfections. Screen resolutions may also present subtle color nuances.

In harmony with our commitment to thoughtful fashion, we encourage conscious shopping. Back-and-forth courier logistics generate a considerable environmental footprint. If a minor alteration can be conveniently made by your trusted neighborhood tailor, we warmly encourage this sustainable choice as a meaningful contribution toward reducing transit emissions.

Ekesvara offers a one-time exchange within 3 days of order delivery.

• Items must be strictly unused, unwashed, unaltered, and free from fragrance, make-up stains, or signs of wear.
• All original brand tags, security ribbons, and purchase invoices must remain fully intact and attached.

To initiate an exchange, please follow these simple steps:

1. Raise a Request: Email our customer support team at ekesvara123@gmail.com within 3 days of delivery with your Order ID and replacement size/style requirement.
2. Reverse Pickup: Once approved, our verified logistics partners (BlueDart, Delhivery, XpressBees, Ekart, or ShadowFax) will schedule a pickup within 1–5 working days. Please verify the Airway Bill (AWB) number before handing over the parcel.
3. Non-Serviceable Pincodes: In areas where reverse courier pickup is unavailable, our team will guide you on self-shipping the item to our Jaipur warehouse.
4. Studio Quality Inspection: It takes approximately 6–12 working days for the package to return to our facility. Once received, it undergoes a Quality Inspection under CCTV.
5. Dispatch or Store Credit: Within 2 working days of passing inspection, we will dispatch your replacement garment or email your 1-year Store Credit voucher to your registered email address.

The entire exchange process typically spans 7 to 14 working days from initiation to completion.

Orders can only be cancelled or adjusted prior to shipment dispatch and before the Airway Bill (AWB) has been generated. For prompt cancellation assistance, please email ekesvara123@gmail.com immediately after placing your order.

All international orders undergo an extra tier of stringent Quality Control prior to dispatch. Applicable local customs duties, taxes, and international shipping fees are the sole responsibility of the customer. To ensure global logistics integrity, international orders are final sale and non-exchangeable. In the rare event that an item arrives damaged, please reach out directly to ekesvara123@gmail.com with photographs within 48 hours of delivery.